KROHNE SLA Service Level Agreements handshake

Delivering certainty when it matters most

KROHNE Service Level Agreements (SLA) tailored to your needs

Service overview table — Please note: Services are subject to local availability, which we will be delighted to check for you.

Industrial operations face an increasing of number challenges. Avoiding unplanned downtime and production losses, maintaining compliance and measurement accuracy, controlling rising maintenance and service costs, and managing complex installed bases across multiple sites. Without a structured approach, service becomes reactive, inefficient and unpredictable.

The KROHNE Solution: Modular Service Level Agreements

At the core of this programme is the Service Level Agreement (SLA)—a tailored contract that defines performance, response levels, and service scope. KROHNE Service Level Agreements are customisable service contracts based on our modular service programme. They provide a structured, proactive service approach—tailored to your installed base and operational risk. With an SLA you can maximise plant uptime, control your service costs and guarantee performance.

Reduce downtime risk with guaranteed response times
Improve asset reliability through proactive maintenance
Gain full cost transparency and predictable budgeting

Our Modular Service Programme

KROHNE’s modular service programme is based on four pillars, all with the aim of maximising system and plant uptime. The Core Services include everything related to the operation of a plant, from start-up and commissioning to maintenance. The offering is accompanied by Spare Parts & Repair Services to solve replenishment and maintenance issues whenever they occur, and various Support & Training Services to enhance product knowledge, enable self-servicing, and minimise potential issues in the field to maximise uptime and process efficiency. In addition, KROHNE provides exclusive Premium Options with many different priority options and VIP services that offer additional customer support.

Each service agreement clearly defines response times for both remote and on-site support, service coverage, preventive maintenance schedules, system verification and calibration procedures, as well as reporting and performance reviews. Optional digital services can also be included to meet specific operational requirements.

Why KROHNE SLAs?

Compared to classic service models, a KROHNE SLA guarantees access to specialised service engineers and priority handling for faster response times. Additionally, you will profit from a proactive service approach, instead of reactive firefighting. You will profit from a long-term partnership focused on your system performance.

In addition to having a service team maintaining your system, an SLA has a couple of further distinct advantages:

Maximise plant uptime through priority service support
Reduce risk with preventive maintenance and regular check-ups
Improve response times with dedicated service capacity
Ensure faster troubleshooting through system knowledge and expertise

Eliminate administrative delays with pre-defined service agreements

Your path to greater peace of mind

Ready to optimise your service strategy?

Take the next step towards reliable, predictable and high-performancing operations.